Privacy Policy
Effective Date: 1 January 2026
Level Up Gaming Centre Perth ("we," "our," or "us") operates a family-friendly esports and gaming venue in Perth, Western Australia, and maintains the website playzonehq.pro. We are committed to protecting the privacy of our visitors, customers, and website users. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
Information We Collect
We may collect personal information when you interact with our venue or website. The types of information we collect include:
- Contact Information: When you submit an inquiry, book a session, or contact us via email or phone, we may collect your name, email address, telephone number, and any message content you provide.
- Venue Visit Information: If you visit our gaming centre in person, we may record details related to your session bookings, gaming preferences, and participation in team play or events to improve our services and ensure a safe, enjoyable experience.
- Technical and Usage Data: Our website may automatically collect technical information such as your IP address, browser type, device information, pages visited, time spent on pages, and referring website addresses through the use of cookies and similar technologies.
- Cookies and Tracking Technologies: We may use cookies, web beacons, and analytics tools to understand how visitors use our website, improve site functionality, and tailor content to user interests. You can manage cookie preferences through your browser settings.
How We Use Your Information
We use the personal information we collect for legitimate business purposes, including:
- Responding to inquiries and providing information about our gaming centre, services, and facilities;
- Managing bookings, session scheduling, and venue operations;
- Improving the quality, safety, and user experience of our gaming zones, console stations, and team play areas;
- Communicating with you about updates, events, or changes to our services;
- Analysing website traffic and user behaviour to enhance our online presence and content;
- Complying with legal obligations and protecting our rights, property, and the safety of our patrons and staff.
Disclosure of Your Information
We do not sell, rent, or trade your personal information to third parties. However, we may share your information in the following circumstances:
- Service Providers: We may engage trusted third-party service providers to assist with website hosting, analytics, email communication, and venue management. These providers are contractually obligated to protect your information and use it only for the purposes we specify.
- Legal Requirements: We may disclose your information if required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of Level Up Gaming Centre Perth, our patrons, or others.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the acquiring entity, subject to the same privacy protections.
Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorised access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer required, we will securely delete or anonymise it.
Your Privacy Rights
Under Australian privacy law, you have the right to:
- Access the personal information we hold about you;
- Request correction of inaccurate, incomplete, or outdated information;
- Request deletion of your personal information, subject to legal and operational requirements;
- Withdraw consent for certain data processing activities where consent was the basis for collection;
- Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe we have not handled your information appropriately.
To exercise any of these rights or if you have questions about your personal information, please contact us at hello@playzonehq.pro.
Cookies and Tracking Technologies
Our website may use cookies and similar technologies to enhance your browsing experience and gather analytics data. Cookies are small text files stored on your device that help us recognise repeat visitors and understand site usage patterns. You may disable cookies through your browser settings, though some website features may not function properly if cookies are disabled.
Third-Party Links
Our website may contain links to external websites or services not operated by us. We are not responsible for the privacy practices or content of third-party sites. We encourage you to review the privacy policies of any external sites you visit.
Children's Privacy
Level Up Gaming Centre Perth is a family-friendly venue welcoming visitors of all ages. We do not knowingly collect personal information from children under the age of 13 without parental consent. If you believe we have inadvertently collected such information, please contact us immediately so we can take appropriate action.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. Any updates will be posted on this page with a revised effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Level Up Gaming Centre Perth
Email: hello@playzonehq.pro
Phone: +61 439 265 101
Website: playzonehq.pro